Your privacy is important to us. This statement outlines our policy about how we manage personal information, how we will allow you to use this site ("WebPages") and you as the user hereby agree to this privacy policy ("policy") by using these WebPages.

This policy is current as at 24 September 2006.  From time to time we may find it necessary to change this policy to reflect changes in the law or our commercial activities and we reserve all right, in our sole and absolute discretion, to modify, correct, amend or remove any part or portion of the policy without notice or recourse.

The latest version of our Privacy Policy will always be available from our office.
This policy and any information are in addition to any other terms and conditions applicable to the use of this Web Pages.

We make no representations and give no warranty, and no warranty is implied, as to any third party web sites that may be linked to this WebPages. Use of any link is solely at the risk of the user.

We are bound by the National Privacy Principles and our procedures regarding personal information are designed to ensure that your rights under the National Privacy Principles are protected.


Who are we?

We are an independent business owned and operated by Aida International Pty Ltd which is a network of real estate businesses operating in Australia and New Zealand. Our activities include:

• residential property sales
• commercial property sales
• residential property management
• commercial property management
• business consulting
• holiday and short term lettings
• rural property sales
• rural property management
• appraisals of commercial/residential property.

[1] Personal Information is information or an opinion (including information or an opinion on a database) whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can be reasonably ascertained from the information or opinion.

We will be open about how we handle personal information.   We will do this by:

• Giving you more detailed explanation of our Privacy Policy when you ask for it.
• Giving you access to personal information that we hold about you when you ask for it.
• You acknowledge that the information provided and submitted will or may be provided (at our sole and absolute discretion) to a local real estate agent and/or finance broker for the purpose of providing the service, services or information requested, this information will be subject to their privacy policies and obligations which may not necessary conform with this policy.
• You have the right to access personal information that we hold about you under the National Privacy Principles.  Details of how to make a request for access are set out at the end of this Policy.   We may charge you a small fee to cover any costs which we incur responding to your request for access such as photocopying costs or facsimile charges.  

Why do we collect personal information?

We collect personal information in the course of our real estate business for a variety of reasons including:

• to keep ourselves informed of the prevailing conditions of the property market in our area.
• to identify and market to potential vendors, purchasers, landlords and tenants in our area
• to provide appraisal services.   

We do not actively collect sensitive information . We may also hold some sensitive information from time to time about prospective buyers. This material may be used to consider a service application to the extent that it is not unlawful to do so.

[2] Sensitive information is information or an opinion about an individual's health, racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or professional association,sexual preferences or criminal record.

To whom do we disclose personal information?

We may need to disclose personal details to various people to carry out the services that we are engaged to provide.  

We may disclose personal information from time to time to other agents, including agents outside the Group, to introduce vendors to purchasers or landlords to tenants.

We may also provide your details to service providers associated with the Group.

Management and storage of personal information

We take active steps to protect the security of personal information.

We expect our staff to comply with certain standards of behaviour when dealing with personal information.  We train all our staff about the need to protect your privacy and we will regard breaches of the National Privacy Principles as serious matters.   

Some of our records are paper based.  These records are kept on secure premises away from the general public.  We also keep some information in an electronic form.  Records kept electronically are within a secure computer system which contains features such as password access and the latest virus protection.

We may keep personal information for at least 7 years after the completion of a transaction for legal reasons.  After that time we will de-identify or destroy the personal information.

How do we make sure that information is accurate, complete and up to date?

We try to ensure that any personal information that we hold is accurate complete and up to date.  We do this by collecting information from you directly or from reliable sources including publicly accessible data bases. If we become aware that the information is inaccurate, incomplete or out of date on our records we will correct that information or if necessary delete it from our records.

Contacting us about privacy issues

If you wish to:

• obtain more information about our Privacy policy;
• obtain access to personal information that we hold about you; or
• contact us because you believe that we have breached your privacy,

then you may contact our Privacy Officer.  We will respond to an inquiry or complaint promptly (usually within 14 to 30 days).  

If you contact our Privacy Officer but you are not satisfied with the response that you receive you can contact the Group Privacy Officer.  The Group Privacy Officer is a representative of our franchisor who will attempt to mediate between you and us to resolve your concerns.  The Group Privacy Officer is not an employee of this business.

Applicable Law

The above mentioned conditions of the use of this Web Pages and all other specified terms which govern the access or use of this WebPages will be governed by and are subject to the laws of the state of Queensland, Australia.